Service Excellence

Thumbnail Thumbnail

How We Ensure A Great Customer Experience


Service scores proactively monitored by Diversey Service leads. The service team focuses on quality of service.

  • Customized to meet your needs
  • Service visit registration in iMAP, easily and 24/7 accessible on internet
  • Service reporting based on exceptions, but with clear improvement actions, and reporting to the client site
  • Service visit and findings reviewed with location management and signed.
  • Uploaded report automatically distributed to all responsible parties.
  • They cover:
    • Routine service calls
    • Emergency calls
    • Food Safety audits


It's All About The People

Training, Instruction and Support Materials

  • Customized Operating Manuals (SOP)
  • Start-up training and instruction
  • Training on the job during service visits
  • Support materials & wall-charts


E-Learning: The Diversey Learning Academy

  • Multi-lingual and 24/7 available
  • Customized training for your and your employees’  needs
  • Customized Reporting and Monitoring of employee capabilities and needs


Our Service Team

  • We have a National footprint
  • Leading experts in their field
  • Consistency across the globe